At Dxcode, we deal exclusively in digital products, including mobile app source codes, website codes, templates, UI kits, and software scripts.
Because all our products are delivered instantly in digital format, Dxcode follows a strict and unified Refund & Cancellation Policy.
This means all purchases made on Dxcode are final, and no refunds or cancellations are allowed under any circumstances after the digital product has been delivered.
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❌ Strict No Refund & No Cancellation Policy
Once a purchase is completed and the digital product files have been delivered or download access has been granted, the order cannot be cancelled, reversed, refunded, or changed.
This policy applies universally, regardless of the situation, including but not limited to:
✔ Wrong Product Purchase
If you bought the wrong product or selected the wrong version by mistake, the order cannot be refunded or cancelled. Customers must carefully review product descriptions, demos, and system requirements before purchasing.
✔ Change of Mind After Purchase
Refunds will not be issued if the customer decides they no longer want the product, bought it for someone else, or simply changed their mind after downloading.
✔ Misunderstanding the Product Details
If the buyer assumed the product has features that were not mentioned in the description, or misunderstood how it works, the order is still non-refundable.
✔ Compatibility Issues
We clearly mention technical requirements in product descriptions.
If the product does not work with your:
• Device
• Server/hosting
• Framework version
• Third-party APIs
• Operating system
… a refund will NOT be provided.
It is the buyer’s responsibility to check compatibility before purchasing.
✔ Download Issues or Access Issues
If you face difficulty downloading the file or accessing it, our team will assist you until the issue is resolved.
However, this does not qualify for a refund or cancellation, since the product has already been delivered digitally.
✔ Skill or Knowledge Limitations
We cannot provide refunds if:
• You don’t know how to use the source code
• You are unable to customize the product
• You are not familiar with the required software/language
Digital products require technical knowledge, and refunds cannot be offered due to lack of experience.
✔ Third-Party Rejections or Limitations
We do not provide refunds for problems caused by external services, such as:
• Google Play/App Store rejection
• Hosting issues
• Server configuration errors
• Third-party API changes
• Payment gateway requirements
• Personal development mistakes
These are outside our control.
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⭐ Why Refunds & Cancellations Are Not Possible?
There are strong reasons behind this strict policy:
🔐 1. Digital Products Cannot Be Returned
Once a digital file is downloaded, it cannot be “returned” like a physical product.
Buyers have permanent access to the file, which makes refunds impossible and unsafe.
🧠 2. Protection of Intellectual Property
Once source code is downloaded:
• The buyer can keep a copy
• The product becomes permanently accessible
• Refunds may lead to unauthorized distribution
To prevent misuse, we enforce a strict no-refund policy.
⚡ 3. Instant Delivery
Digital files are delivered instantly after payment.
Since delivery happens immediately, cancellation or refund cannot be processed.
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✔ Replacement Policy (Only in Rare Genuine Cases)
Although refunds and cancellations are not allowed, we do offer file replacement in rare situations.
A replacement will only be provided if:
✔ 1. The delivered file is corrupted
If the file is damaged and cannot be opened, we will verify the issue and provide a working version.
✔ 2. You did not receive the file due to a technical issue
If there was a delivery error from our side (very rare), we will resend the correct file.
✔ 3. Wrong file delivered accidentally
If Dxcode mistakenly sends the wrong file, we will replace it with the correct one.
❗ Please Note:
• Replacement does NOT mean refund
• No changes, modifications, or custom features will be added
• Replacement requests must be made within 3–5 days of purchase
• If the buyer modifies the source code and breaks something, replacement is not provided
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⭐ Final Note
By purchasing from Dxcode, the customer agrees to this entire Refund & Cancellation Policy, understands that digital products cannot be returned, and accepts that all sales are final.
This policy protects the integrity of our digital products and ensures a fair experience for all customers.